Shipping, Returns and Refunds

Purchased items may be collected directly from the studio with a 48 hour window or I ask for a Carriage Contribution of £4.95 if items are needed to be posted.

Free Shipping on all orders over £60

At DebsLoveArt, I pride myself on customer service and product quality. I aim for all of my orders to leave the studio as quickly as possible. As my scented products are all hand poured please allow 5-7 working days for items to arrive ( 7-10 days for the bespoke products)

In the unlikely event that you are unhappy with your order, I will be happy to refund the cost following its return. Please note they must be unused. I am unable to refund shipping costs.

All of my products are carefully wrapped and protected but if items arrive damaged or are lost during shipping, a replacement will be sent as soon as possible.

If the item is out of stock you will be refunded.

Cancellation of Previously Booked Workshops

We understand that sometimes life gets in the way and plans need to change. If you are unable to attend your candle-making workshop, please let us know as soon as possible.

With at least 7 days’ notice, we’re happy to offer you the flexibility to choose one of the following:

• A full refund
• A transfer to another available workshop date
• A credit towards a future workshop

Unfortunately, cancellations made with less than 7 days’ notice cannot be refunded, transferred or credited, as your place will have been reserved and materials specially prepared for your workshop.

Thank you for your understanding and for supporting DebsLoveArt. We look forward to welcoming you to a creative and enjoyable candle-making experience.

With love,
DebsLoveArt